Data Visualization Manager/Client Support (m/f) -1 izvršilac Nije navedeno

Opis radnog mesta

Dapresy is a global provider of data visualization and reporting software for market research and customer experience management. Market Research agency and enterprise professionals in more than 25 countries are using Dapresy to deploy visually engaging dashboards to clearly communicate complex data from markets, users and customers. The company’s unique dynamic dashboards are individually tailored, deploying the right data to the right people at the right time. For marketers looking to move beyond PowerPoint and Excel, Dapresy is the faster and far more effective way to easily present market research and customer experience information from multiple sources in a manner that improves decision making. Founded in 2003, Dapresy has headquarters in Sweden with development and support in Sarajevo. The firm has client services offices around the globe.

The Role

The Data Visualization Manager/support is responsible for delivering complex, multi-faceted client projects in a fast-paced, collaborative environment. You will work closely with members of Project Manager, Account Management, IT, Sales, and Operations teams to ensure that Dapresy consistently exceeds customer expectations in delivering projects and solutions.

The support part of the role is to guide customers and internal teams through their challenges with Dapresy Pro. There will be both questions regarding our regular features in the system, but you will also need to help with support questions (best practice) and you will troubleshoot the system to find issues and bugs.

The Ideal Candidate

• You are an extremely organized, process-driven persona who can calmly and quickly adapt to dynamic and fluid environments
• You are a confident, collaborative, and creative problem-solver who leads by example
• You are comfortable in an “all hands on deck” environment where everyone is willing to roll up their sleeves and do work outside of their official role to help get the job done
• You are startup-ready - not looking for a typical 9-5 job, but rather you are looking for a rewarding career with high opportunity for growth
• You are curious and solution driven. You get a kick from solving client challenges
• High social skills and service minded

Responsibilities

• Understanding client business, challenges, needs and wants
• Build and manage client relationships
• Build and manage project plans across multiple statements of work
• Ensure that all contractual agreements are met regarding deliverables and timing
• Manage client expectations around defined project scope
• Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues

Skills and Qualifications

• Strong leadership and interpersonal skills
• Fluent English
• Knowledge in SPSS
• Outstanding communication skills and the ability to work with a wide range of personalities
• Knowledge of project management processes, workflow and terminology
• Comfortable working directly with C-suite level stakeholders
• Demonstrated understanding of technology & ability to leverage technology effectively
• Ability to work in a matrixed, cross-functional environment
• Proficiency in Excel, PowerPoint, project planning tools (Basecamp, etc)
• Good grasp of numbers and finance, ideally with an understanding of SaaS and service pricing models.
• Experience from market research industry is a benefit

Benefits

• Generous holiday and vacation days
• Fun & flexible office environment
• Possibility to develop within the company

Applications for this position should be sent via e-mail adress: [email protected]