Core Operations Engineer (m/f) -1 izvršilac Nije navedeno

Opis radnog mesta

With a communications platform that reaches 7+ billion transactions monthly and 4+ billion devices worldwide, we ensure you can connect with your favorite brands through your preferred channels.  

Today, Infobip’s communications platform is used by over 60% of the world’s population, making it the largest global network of its kind. With 60+ offices in 6 continents and over 1,400 experts, we aim to become the region’s engineering powerhouse.

Join us in driving the continuous success of Infobip by creating products that our customers love.

Why is this role important at Infobip?

Our platform is the heart of Infobip, processing up to 200 million transactions daily; but having a 24/7 world-wide support is what makes it so great. To maintain traffic flow and 99.99% platform uptime, it is essential to monitor, solve and prevent technical glitches that affect client experience. As a Core Operations Engineer, you will directly impact both day-to-day quality of our platform and satisfaction of our clients.

You know you are doing a good job when:

• Problems are quickly resolved in a highly professional manner, in varying critical and non-critical situations.
• Platform KPIs are closely monitored to ensure that issues are resolved and internal resources are available.
• Clients receive clear and accurate information in a matter of minutes.
• You proactively suggest new implementation of monitoring systems and rules to prevent downtime and performance issues.
• You provide continuous feedback to our internal teams of engineers to improve our products based on the needs of our clients.

Feel free to apply if:

• You are an engineering enthusiast looking to build a career in a dynamic environment.
• You have a wide range of IT interests (e.g. basic knowledge of SQL, programming logic and computer networks).
• You really care about clients, looking to provide the best possible experience.
• You know that being supportive is a mindset; it’s in your true nature to be equally supportive to both your clients and your colleagues.
• You are curious to learn how things work and what you can do to improve them.
• You are not afraid to dig deeper and use your analytic approach to solve technical problems.
• You are eager to progressively solve more complex problems.
• You speak fluently English to clients, partners, colleagues and engineering teams (Speaking other languages would be a great addition).

Why our employees choose us (and stay)?

• Big and complex infrastructure – When we talk about a large system, we really mean it. Our platform generates traffic that measures in millions of messages every minute. 
• Never a dull moment – We work with powerful companies with strong impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries on a daily basis. 
• Opportunity Knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Lots of opportunities for development; whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
• Grow your knowledge – Learn as you go, starting from the internal education and onboarding from your mentors and other colleagues. Knowledge is for sharing, and learning is a path to growth. 
• Compensation & Benefits – Competitive salary, travel opportunities, rewards and holiday bonuses, team buildings and organized sports... Talk about a balanced lifestyle! 

You can apply for this position HERE.